Job Details
Status
openEnd Date
Until Filled
Job Type
Full-TimeLocation
Job Description
Division: Corporate & Member Services
FLSA Status: Exempt
Department: Corporate & Member Services
Grade: 12
Reports To: Manager of Corporate & Member Services
Date Approved: 12/19/2024
Position Summary
Acts as a liaison between South Texas Electric Cooperative (STEC) and its nine member cooperatives and between STEC and its neighboring TDSPs. Duties include being responsible for coordinating member request resolutions, which may include but not limited to: answering general questions about STEC, meeting with the member load customers and conveying needs for substation improvements due to member needs.
Working Conditions
May frequently be required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. Exerting up to 25 pounds of force occasionally with or without accommodation, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. Ability to travel to and from work sites, meetings, training sessions or other business related events. May be required to work after hours to include weekends and holidays.
Essential Functions
- Responds to the member cooperative’s wide range of requests.
- Travels to member cooperative’s offices for meetings including general meetings and meetings pertaining to specific loads or requests.
- Answers questions intelligently regarding electrical issues, project construction and timelines and energy costs to the customer of the member cooperatives while attending member meetings.
- Provides information to Engineering Department based on feedback from member cooperatives.
- Creates/submits reports to applicable personnel regarding findings during member visits.
- Analyzes internal processes, recommends and implements procedural or policy changes to improve operations, such as supply changes or the disposal of records.
- Oversees projects to improve efficiency ensuring that programs meet environmental, health and security standards and comply with government regulations.
- Analyzes proposed legislation, regulations or rule changes to determine how Cooperative services could be impacted.
- Compiles data and provides reports to customers, the Cooperative and Board of Directors as requested.
- Develops and measures key performance indicators to determine and improve the effectiveness of all member service activities.
- Maintains current technical skills and applies new knowledge to management tasks for the improvement of the member service activities.
- Develops and maintains constructive and cooperative working relationships with stakeholders.
- Identifies opportunities to add value beyond problem resolution to relevant business areas.
- Evaluates financial aspects of services, such as budgets, expenditures research and development appropriations, return-on-investment and profit-loss projections.
- Utilizes forecasting or strategic planning ensuring the sale and profitability of services, analyzing business developments and monitoring market trends.
- Develops and maintains interconnection agreement documents between STEC and neighboring TDSP’s and interconnecting generators.
- Performs other duties, tasks and special projects as assigned.
Job Related Qualifications
Education
- Bachelor’s degree preferred
Experience
- 3 - 5 years’ experience working in power delivery or industrial electrical environment preferred
License & Certification
- Valid Texas Driver License
Testing
- Criminal background check
- Non DOT drug test
- MVR
Other
- MS Office Programs
- MS Dynamics
- Knowledge of the Cooperative model
- Knowledge of electrical systems
Miscellaneous
Special Notes
- Very important to this position are: complex problem solving, collaboration with others, knowledge of compliance regulations and standards, judgment, decision making, reading comprehension, service orientation, initiative, time management, active listening, speaking and operations analysis.
- Important to this position are: effectively present information to management, dependability, flexibility, mathematics, strategic thinking, oral expression, judgement, writing coordination and communications.
How To Apply
Interested applicants who meet the minimum requirements, please send an STEC Job Application and resume by emailing the STEC HR Department.
If you are unable to download our STEC Job Application, please visit the local Workforce Solutions Golden Crescent for assistance.
Please select the appropriate application form.